Shipping Policy
1. Order Processing Times
We work hard to prepare and ship your order as quickly as possible.
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Orders are processed within 1–3 business days
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Orders placed on weekends or holidays will begin processing the next business day
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You will receive a confirmation email once your order has shipped
During product launches, promotions, or restocks, processing times may be slightly longer.
2. Shipping Domestic & International
Shipping Methods Within Canada/USA
We partner with trusted carriers such as:
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Canada Post
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UPS
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FedEx
Shipping options and rates are calculated at checkout based on your location and order weight.
Estimated Delivery Times
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Standard Shipping: 3–9 business days
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Expedited Shipping: 2–5 business days
Delivery times may vary depending on your region, weather conditions, or carrier delays.
International Shipping
We currently ship to:
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Europe
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United Kingdom
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Australia & New Zealand
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Asia
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Middle East
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Most other international destinations
If your country is not available at checkout, contact us at info@altara-beauty.com and we will assist.
3. Shipping Rates & Delivery Estimates
Canada
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Standard: 3–9 business days
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Expedited: 2–5 business days
United States
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Standard: 5–12 business days
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Expedited: 3–7 business days
International
Delivery times vary by region and customs processing:
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Standard International: 7–21 business days
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Expedited International: 5–12 business days
Shipping rates are calculated at checkout based on destination, weight, and carrier availability.
4. Customs, Duties & Taxes (International Orders)
International shipments may be subject to:
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Customs fees
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Import duties
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VAT or local taxes
These charges are not included in product or shipping prices and are the responsibility of the customer. Customs processing may also cause delivery delays beyond our control.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.
If you do not receive tracking information, contact us at info@altara-beauty.com.
6. Shipping Fees
Shipping fees are calculated at checkout and are non‑refundable, except in cases where Altara Beauty Ltd. is at fault (e.g., incorrect or damaged items).
7. Incorrect or Undeliverable Addresses
Please ensure your shipping information is accurate.
Altara Beauty Ltd. is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Additional carrier fees for address corrections
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Packages returned due to address errors
If a package is returned to us, we can reship it once additional shipping fees are paid.
8. Lost, Stolen, or Delayed Packages
Once a package is marked delivered by the carrier, we cannot issue refunds or replacements.
If your package is:
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Lost in transit (never marked delivered)
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Delayed significantly
Contact us and we will assist with a carrier investigation.
9. Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 7 days of delivery at support@altara-beauty.com with:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
We will resolve the issue promptly.
10. Contact Us
If you have any questions about this policy or need support, reach out anytime:
Altara Beauty Ltd.
Box 10052
Salmon Arm, BC
V1E 3B9
Canada