Refund & Return Policy

1. Overview

At Altara Beauty Ltd., we stand behind the quality and performance of our formulations. Because skincare is personal and results vary from person to person, we aim to make your experience as smooth and transparent as possible.

If something arrives damaged, incorrect, or you have concerns about your order, we’re here to help.

2. Eligibility for Returns & Refunds

Due to the nature of skincare products, we can only accept returns or issue refunds under the following conditions:

We accept returns/refunds for:

Damaged or defective items upon arrival
Incorrect items received
Order issues caused by Altara Beauty Ltd. (fulfillment errors, missing items, etc.)

We cannot accept returns for:

Opened, used, or partially used products
Products purchased from third‑party retailers
Items returned without prior authorization
Change‑of‑mind returns (for hygiene and safety reasons)

3. Reporting an Issue

To request a refund or replacement, please contact us within 7 days of delivery at:

📧 support@altara-beauty.com

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging (if damaged or incorrect)

Our team will review your request within 2–3 business days.

4. Refunds

If your refund is approved:

Refunds are issued to the original method of payment
Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping fees are non‑refundable, except in cases where the error was ours

5. Replacements

If an item arrives damaged or incorrect, we will:

Send a replacement at no additional cost, or
Issue a refund if the item is out of stock

Replacements are shipped once the issue is verified.

6. Lost or Stolen Packages

Altara Beauty Ltd. is not responsible for packages marked as delivered by the carrier. If your package is lost in transit (never marked delivered), contact us and we will assist with a carrier investigation.